Eliza is the Director of Operations for Literacy Beyond Words. After graduating from Middlebury College, she started her career as an executive assistant for small and women-owned businesses. Along the way, she noticed that many of the businesses were missing the same things: clear organization and systems to keep work on track. This missing piece inspired her to go independent, partnering with businesses to design the processes and tools that help them run smoothly. Now Eliza brings that experience to LBW, where she oversees everything from onboarding and scheduling to team coordination and client communication. Eliza enjoys pairing structure with a human touch so processes feel easy for everyone involved. Based in San Diego, Eliza spends her free time practicing yoga and going to the beach.